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7 Elements of a Great Company Culture

Build these things into your culture and your rock star talent will take you to the top 1. If you want to be trusted, you must trust. A culture of trust is imperative, especially if you’re employing millennials. If you behave like a helicopter parent, overseeing, or worse, taking over every project, it will directly […]

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How mobile technology improves inspections?

The offer in the field of mobile data collection technologies is increasingly diverse to meet growing demand from the inspection industry. This business sector covers several areas such as: Construction, Infrastructure, Street furniture, Roads, Public works, etc. More and more companies specializing in field inspections are migrating to digital technology to increase their productivity and […]

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3 key steps to digital transformation with CRM

By David Kohar When it comes to evolution, you don’t want your business to be left behind. Digital transformation is already disrupting most industries and companies. Those who are out in front leveraging new strategies and tactics to improve customer acquisition, retention and loyalty will be the big winners. Those organisations that keep doing it the […]

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Your Customers Want Authentic Connections. Is Your CRM Strategy Creating Them?

January 20, 2021By Michael Vickers, executive director, Summit Learning Systems According to Robin Dunbar, a professor of evolutionary psychology at Oxford, humans cannot maintain more than 150 friendships, and five close friendships, at any given time. The problem lies with the hardwired limitations of brain size, attention span, and the amount of time needed to nurture close relationships (particularly in the middle of […]

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CRM’s Critical Role in Successful Digital Transformation

March 2, 2020 By Barton Goldenberg, president, ISM It’s no surprise most companies struggle with their digital transformation efforts. Eighty-five percent of all digital transformation initiatives fail to deliver the expected results. Having completed many digital transformation assessments for ISM’s global clients, I’m confident of this: A sound CRM strategy and implementation must be at the […]

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Your Customers want authentic connections. Is your CRM strategy creating them?

ACCORDING to Robin Dunbar, a professor of evolutionary psychology at Oxford, humans cannot maintain more than 150 friendships, and five close friendships, at any given time. The problem lies with the hardwired limitations of brain size, attention span, and the amount of time needed to nurture close relationships (particularly in the middle of a pandemic). Using phone data from 35 million users […]

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5 Reasons to use Mobile Apps for Field Inspections

1- Safety comes first Safety inspections are some of the most critical, but often the most ignored processes done in the field. To keep your workers safe without consuming valuable time performing ineffective and slow paper-based inspections, be sure your safety inspection process is thorough and actionable. With an inspection app at hand, everyone wins […]

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The Importance of CRM in Digital Marketing

The theory was first published in 2008 a press released under the name of Cliff Arnall, who at the time was a tutor at the Centre for Lifelong Learning – a Further Education centre associated with Cardiff University.

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For Contact Centers, Going Remote Wasn’t Easy, but Opportunities Emerged

The theory was first published in 2008 a press released under the name of Cliff Arnall, who at the time was a tutor at the Centre for Lifelong Learning – a Further Education centre associated with Cardiff University.

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Customer Service Becomes a Marketing Tool

The theory was first published in 2008 a press released under the name of Cliff Arnall, who at the time was a tutor at the Centre for Lifelong Learning – a Further Education centre associated with Cardiff University.